Refund policy
Return & Refund Policy
At NovaCure, we want every customer to feel confident while shopping with us. Please read our return and refund policy carefully before placing your order.
Return Eligibility
Returns are accepted only if the product is damaged, defective, wrong, or missing items are received. To be eligible, the product must be unused, in its original packaging, and reported within 24 hours of delivery.
Unboxing Video Required
A clear unboxing video is required for any return, replacement, or refund claim. The video must show the parcel being opened from the beginning without cuts or edits.
No Returns For Used Products
Used, opened, damaged-by-customer, or incorrectly applied products are not eligible for return or refund.
Refund Process
Once your claim is approved, refund or replacement will be processed as per the issue. Refunds may take 5–7 business days to reflect depending on your payment method.
Order Cancellation
Orders can be cancelled only before dispatch. Once the order is shipped, cancellation may not be possible.
Contact Us
For return or refund support, please contact our customer support team with your order ID, issue details, and unboxing video.